If you are a homeowner thinking of getting your interiors done, choosing the right firm is a big decision. Livspace and HomeLane are popular choice among many homeowners in many cities. In this article, we’ll see how to compare them across key dimensions, as per experience of their past customers.
We will evaluate Livspace and Homelane on how they compare on design phase, execution, project management, timelines, quality control, cost, and after-sales support basis their customer’s reviews. Let’s compare Livspace and HomeLane across critical aspects. After that, you can see which fits your need.
Customer Experience: Livspace vs HomeLane
Here’s a quick comparison table:
Aspect
Livspace
HomeLane
Company & reach
Customers across many cities in India.
Also has strong presence in India; most customers in Bengaluru.
Service model
Customers use them for Full-home interiors and modular (kitchen, wardrobes)
Interiors & modular solutions
Experience centres / showrooms
Customers appreciate the experience centres (for customers to see finishes)
Also has many experience centres across cities
Design flexibility & options
Customers like the variety, flexibility in finishes
Customers talk about Limited variety in designs and finishes
Cost / pricing
Cost was Relatively on the higher side for some customers
Some past customers felt they gotl better deals, but had to compromise in certain areas
Get PDF with full reviews of past customers of Livspace and Homelane
Timely execution / delivery
Mixed reviews: promise of “on-time delivery” but delays reported very frequently
Mixed reviews; timely delivery depends a lot on the local team and project manager.
Quality & finish
Many satisfied customers; but some customers reported quality complaints
Mixed reviews with satisfied, unsatisfied and highly unsatisfied customers
After-sales / warranty
Offers warranty / support, but responsiveness varies depending on city / team
Similar after-sales promises; execution matters locally
Customer reviews / complaints
Multiple negative experiences reported online
Also has multiple negative reports online
Transparency / contract clarity
Depending on project, clarity differs; customers recommend to ask for detailed scope
Same — the clarity of contract & deliverables matters more than brand name
What customers recommend to check before you decide
1. Design & customization
You’ll need a designer who understands your tastes, constraints, and the local factors
Check how many design iterations are allowed, if changes mid-project are allowed, and the cost for changes.
Ask to see previous work in houses similar to yours (same floor, light, space constraints).
2. Material sources & quality
Good interiors depend heavily on material quality (plywood, laminates, hardware, finishes). Ask for material invoices to be assured of quality
Ask which brands are used, whether they are standard or optional upgrades.
Insist on physical samples (not just images) for surfaces, paints, hardware.
3. Project management & supervision
The presence of a local project manager is crucial — this person ensures on-ground execution matches the plan. Ask for dedicated project manager, who should not change in between the project
Ask how often the supervisor visits, how daily communication is handled (WhatsApp, calls, photos).
Delay is a common risk; check past track record in your city.
4. Cost structure & hidden charges
The base quote should cover design, materials, labour, installation, finishing, cleaning.
Be careful of “add-ons” later: plumbing, electrical, civil modifications, extra wiring, etc.
Request a line-item quote and avoid vague lump sums.
5. Timeline & penalties
Ask for a realistic timeline, with milestones.
Does the contract mention penalties or compensation if the company misses deadlines?
Understand dependencies: for example, procurement of certain materials might delay work.
6. After-sales & warranty
What is the warranty on modular furniture, finishes, electrical work, hardware
How responsive is the company to fix defects post-handover?
Is there a service team in your city for repairs and touch-ups?
How experienced customers made their decision (step-by-step)
List your priorities: budget, design uniqueness, timeline, warranty, after-sales.
Get detailed quotes from both (and maybe a local designer), with line items and milestone timelines.
Visit local projects done by them in your city. See actual homes, not just showrooms.
Talk to past customers about how problems were handled.
Negotiate contract clarity — include scope, exclusions, penalty clauses, and after-sales terms.
Decide based on local team more than brand — even a smaller local firm can outperform a big brand if your local team is strong.
Get PDF with full reviews of past customers of Livspace and Homelane